How to send a one-off text with SMS Manager in WHMCS
Use Send SMS for a deliberate message to one client or a directly entered number. A manual send is immediate and bypasses the automatic-message preferences and quiet-hours window, so check the recipient and timing yourself.
Prepare the message
- Open PD Modules → SMS Manager → Send SMS.
- Search for the intended client using the client picker. Leave Phone number blank to use their configured number, or enter the exact intended destination in international format.
- Select the gateway explicitly under Send via. Choose Test / Debug Log only for a rehearsal, or the intended provider gateway for a real message.
- Enter Message. A selected template fills the composer; check its text and replace any placeholders before sending.
- Choose Count segments, then review the recipient, wording and gateway again.
Send once and inspect the outcome
Choose Send SMS only when ready for the selected gateway to act. A real provider send can incur provider charges. The normal queue setting does not postpone this manual action until the next cron run.
A successful initial gateway result is not confirmation that the phone received the message. Open History for the gateway, attempt and provider reference. For a custom HTTP gateway, Sent means the configured HTTP success rule matched; the module does not infer the provider’s later delivery status.
Send from the client profile instead
The client’s administrator profile also has a Text messages panel showing the effective number, preferences and recent history. Review those details before composing there. The preference summary is valuable context, but manual messages are not automatically blocked by the client’s automatic-message choices.
If a send times out, inspect the Unknown result before repeating it: the provider may already have accepted the request. Do not press Send repeatedly to investigate a slow response. Your hosting team should compare the original History result with the selected provider’s message evidence.
See the PD SMS Manager WHMCS guide for related tasks, or explore PD SMS Manager.
