How to configure PD Uptime email and recovery alerts in WHMCS
Send your team an alert when a PD Uptime & Status monitor changes to confirmed Down, and optionally when it recovers. These are transition notifications in WHMCS, not a repeated reminder for every unsuccessful check during one outage.
Choose the recipients
- Open PD Modules → Uptime → Settings.
- Enter the intended comma-separated addresses in Who to alert.
- Review Also tell me when it comes back for recovery notifications.
- Save the settings and check that the addresses were entered correctly.
If there are no usable configured email addresses, the module falls back to the platform’s configured sender/system email address when valid. Confirm where that fallback reaches your team rather than assuming a blank field means nobody receives alerts.
Understand what triggers a message
A Down alert follows the configured number of failed checks. An optional recovery alert follows a successful check after a confirmed Down state. A first successful check on a new monitor is not a recovery notification.
Check Monitors and Incidents alongside Failed checks before it counts as down, pause state and checking eligibility. Inconclusive checks do not create a down transition. An unchanged Down state does not generate another message just because you choose Check everything now.
Investigate a missing alert
Review the exact transition time, valid recipient addresses, normal WHMCS mail delivery and Also tell me when it comes back. Activity can record an accepted email send; that is not proof of inbox delivery or that someone read it.
A failed send is not automatically retried on each later unchanged check, so verify the monitoring event and delivery path before expecting another alert. Do not deliberately break a live service just to produce a test notification.
Pro webhook alerts are additional to email. The recovery switch controls the recovery alert path, including its webhook, so disabling it affects more than just the email copy.
See the PD Uptime & Status WHMCS guide for related tasks, or explore PD Uptime & Status.
