Use Reset & hand off when the credential belongs to a particular client’s service. Keep the password change, link creation and email outcomes separate when checking success.

Select the client and service

1. Open PD Password Manager → Reset & hand off.
2. Select Client, then choose Find services.
3. Select the intended Service and check its account/domain.
4. Enter New password, or use Generate and retain the intended value.
5. Set Deliver via and Link expires after (hours). With Pro, add a public-link Passphrase when required.
6. Select Email it to the client only if you intend to send the resulting link by email.

Change the password on the service

This handoff screen does not apply a server password change. Prepare the password, apply that same value through the service’s own supported password-change procedure, and check the service result. Do not send a new credential as active before that check succeeds.

Return to Reset & hand off, keep the intended password and service selected, review delivery controls, then choose Reset & create secure link. New password ready describes preparation of the handoff, not a server change.

Recover from a partial result

A completed server change is not rolled back if later link creation fails. Check the actual service outcome before retrying; do not unintentionally reset the password twice.

If a link was created but email failed, copy the existing link from the result and arrange delivery through your intended channel. A failed email does not mean that no link exists. This workflow uses one reveal per link even when Pro is active. Do not open it yourself merely to check it.

Email contains the access link rather than the password itself. A reported send is not proof of inbox delivery. Never include passwords, a live link or its passphrase.

See the PD Password Manager Blesta guide for related tasks, or explore PD Password Manager.