PD Care Reports for WHMCS and Blesta

Twelve quiet months of good work look exactly like twelve months of nothing.

That is why care plans get cancelled. Not because the work was not done — because the customer never saw it. The updates, the monitoring, the small fixes, the ticket you answered in four minutes on a Sunday: all invisible by the time the renewal invoice lands.

PD Care Reports makes it visible, every month, without anyone having to remember.

How it works

You write two or three sentences a month about what you actually did. That is your part.

The module builds the rest from what is already in your WHMCS or Blesta — uptime and incidents, security checks, page speed, tickets you handled and how quickly you replied, renewals coming up — and lays it out with your logo, your colour and your words. Nothing is sent until you say so.

Your customer receives a branded report by email and can open it any time from their client area.

A section that could not be measured is left out rather than filled with a comfortable number. That is what makes the sections that ARE there worth reading.

Built from what you already have

Each month, every service on a care plan gets a branded report:

• Availability — the month's uptime and every interruption, from PD Uptime & Status.
• Security — what was checked and what was found, from PD Site Sentinel. "We checked your site from the outside and found nothing that needs your attention" is the most reassuring sentence in the document.
• Speed — performance score and Core Web Vitals from Google, measured on a simulated mobile connection.
• Support — tickets opened and resolved, and your median first-response time (median, so one awkward ticket over a bank holiday does not misrepresent your service).
• Renewals — hosting, domain and certificate dates coming up, so nothing arrives as a surprise.
• What we did — your own two or three sentences. The part only you can write, and the part they actually read.

The rule that makes it worth reading

A section that could not be measured is left out, never invented.

No uptime module means no availability section. No PageSpeed key means no speed section. A report showing "100% uptime" because nothing was measured would be worse than no report at all — this is the one document a customer is asked to take on trust, and it only works if every number in it is real.

Frozen, not live

A report stores its numbers when it is generated, so last month's report still says what it said after this month's data changes. And a report that has been sent is never rewritten underneath the customer: what they read is what stays on record.

You are in control

Generate a whole month in one click and nothing goes out. Read them, add your note, then send one or send every draft. When you are happy with a couple of months, turn on automatic sending on the day you choose.

A report with nothing in it is skipped rather than emailed empty.

Yours, not ours

Your name, your accent colour, your opening line, your sign-off. Customers keep every report in their client area and can open any of them from the emailed link. The whole thing is one template you can restyle, with changes that survive updates.