Server Management Agreement
Introduction
This Server Management Agreement ("Agreement") governs the purchase and use of Linux VPS and WordPress VPS services ("VPS Services") offered by Projektif Digital Ltd, trading as PD Hosting. This Agreement is supplemental to PD Hosting's general Terms of Service.
Scope of Services
PD Hosting offers two types of VPS Services:
Linux VPS: A versatile environment featuring multiple operating systems, availability zones, and high-performance SSD storage.
WordPress VPS: Specifically tailored for WordPress installations, offering optimized performance and resources.
Both services include monitoring, usage graphs, firewall, snapshot, and a console for easy SSH connections via the VPS dashboard.
Self-Managed vs Managed Services
Self-Managed
In a self-managed environment, PD Hosting's responsibilities are limited to:
- Server availability
- Network accessibility
- Basic dashboard functionality
Clients are responsible for:
- Software installations and updates
- Firewall configurations
- Data backups
- Troubleshooting application-level issues
Managed Services
In a managed environment, PD Hosting will additionally provide:
- Software installations and basic configuration
- Firewall setup according to best practices
- Priority support for troubleshooting issues
- Regular system updates
Firewall Configuration
Clients can access a Firewall tab in the PD Hosting dashboard for configuring firewall settings themselves. Note that port 25 is blocked, and clients should use alternative ports for email services.
Customer Responsibilities
Customers are expected to adhere to PD Hosting’s Acceptable Use Policy and are responsible for the backup of their data.
Support and Maintenance
PD Hosting offers various support channels including support tickets, live chat, and email for technical issues. Emergency maintenance will be announced via the PD Hosting dashboard and email notifications.
Limitation of Liability
PD Hosting shall not be held responsible for issues caused by client-initiated changes to the VPS settings, including but not limited to firewall configurations and software installations.
Changes and Amendments
PD Hosting reserves the right to modify this Agreement at any time. Changes will be communicated through the PD Hosting dashboard and email notifications.