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If you are unhappy with any of our services please raise a ticket located within your client area and an appropriate manager will address the issue; however if you feel that you have not received a satisfactory response from our support or customer care teams, you may send your complaint via email to the following address: [email protected]
Please include the following information in any correspondence:
We will make every attempt to bring the complaint to a satisfactory conclusion within the first seven working days however resolution time may be significantly longer in some cases if the issue is particularly complex.
You can contact them on 0303 123 113 or by https://ico.org.uk/make-a-complaint/.
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