Use Send SMS for a deliberate message to one client or a directly entered number. A manual send is immediate and bypasses the automatic-message preferences and quiet-hours window, so check the recipient and timing yourself.

Prepare the message

1. Open PD Modules → AWS SNS → Send SMS.
2. Search for the intended client using the client picker. Leave Phone number blank to use their configured number, or enter the exact intended destination in international format.
3. Select the gateway explicitly under Send via. Choose Test / Debug Log only for a rehearsal, or the intended Amazon SNS gateway for a real message.
4. Enter Message. A selected template fills the composer; check its text and replace any placeholders before sending.
5. Choose Count segments, then review the recipient, wording and gateway again.

Send once and inspect the outcome

Choose Send SMS only when ready for the selected gateway to act. An Amazon SNS send can incur provider charges. The normal queue setting does not postpone this manual action until the next cron run.

For Amazon SNS, Accepted by Amazon SNS means AWS accepted the request. It is not confirmation that the phone received it. Open History to review the recorded message and provider reference, then use AWS delivery-status logs if delivery is in doubt.

Send from the client profile instead

The client’s administrator profile also has a Text messages panel showing the effective number, preferences and recent history. Review those details before composing there. The preference summary is valuable context, but manual messages are not automatically blocked by the client’s automatic-message choices.

If a send times out, inspect the Unknown result before repeating it: AWS may already have accepted the request. Do not press Send repeatedly to investigate a slow response. Your hosting team should compare the original History record with any available AWS delivery evidence.

See the PD AWS SNS WHMCS guide for related tasks, or explore PD AWS SNS.