How to send a one-off SMS from WHMCS with PD Twilio SMS
Use Send SMS for a deliberate message to one client or a directly entered number. A manual send is immediate and bypasses the automatic-message preferences and quiet-hours window, so check the recipient and timing yourself.
Prepare the message
- Open PD Modules → Twilio SMS → Send SMS.
- Search for the intended client using the client picker. Leave Phone number blank to use their configured number, or enter the exact intended destination in international format.
- Select the gateway explicitly under Send via. Choose Test / Debug Log only for a rehearsal, or the intended Twilio gateway for a real message.
- Enter Message. A selected template fills the composer; check its text and replace any placeholders before sending.
- Choose Count segments, then review the recipient, wording and gateway again.
Send once and inspect the outcome
Choose Send SMS only when ready for the selected gateway to act. A Twilio send can incur provider charges. The normal queue setting does not postpone this manual action until the next cron run.
A successful initial Twilio response can still mean that the message is queued by the provider. The module’s Sent result is not confirmation that the phone received it. Open History for the recorded attempt and provider message SID, then correlate that SID with Twilio’s current message details if delivery is in doubt.
Send from the client profile instead
The client’s administrator profile also has a Text messages panel showing the effective number, preferences and recent history. Review those details before composing there. The preference summary is valuable context, but manual messages are not automatically blocked by the client’s automatic-message choices.
If a send times out, inspect the Unknown result before repeating it: Twilio may already have accepted the request. Do not press Send repeatedly to investigate a slow response. Your hosting team should compare the original History record with the corresponding Twilio message status.
See the PD Twilio SMS WHMCS guide for related tasks, or explore PD Twilio SMS.
