Point a website with Plesk DNS A, AAAA and CNAME records in WHMCS
Use the type-aware record editor in PD Plesk DNS to connect a hostname to the destination prepared for the website in your hosting environment. DNS points visitors towards a service; it does not configure the site’s virtual host, HTTPS certificate or application.
Choose the appropriate record
Use A for an IPv4 address, AAAA for an IPv6 address and CNAME for a hostname alias. Use only destinations supplied for this website. A CNAME target is a hostname, not a full web URL, and cannot coexist with ordinary records at the same name.
Add or change the intended value
- Open Plesk DNS → Zones, select the zone and review the existing name/type records.
- Choose Add record, or Edit on the exact existing row.
- Select A, AAAA or CNAME and enter the intended name and address or target.
- Review the TTL and save.
- Read back the entire record set, not just the changed row.
Check TTL in Plesk’s own DNS settings; the released module does not send a requested per-record TTL with its writes. Adding another A or AAAA value can leave both destinations answering; use an intentional edit/removal when replacing an old address. Check IPv6 too if only some visitors reach the wrong server.
Verify DNS and the service separately
Compare the domain’s delegated nameservers with the server hosting this zone. Check authoritative answers first, then allow for previous cached answers to expire. Open the actual website and check HTTPS independently.
If the record saved but the website is wrong, preserve the hostname, expected destination and redacted result rather than recreating the zone. See the delegation guide when the intended Plesk DNS zone is not authoritative.
Verify the saved change
Read back the actual record names and values after saving. The module’s displayed TTL can be a fallback rather than the native value. An edit adds the new value before removing the old one, so a failed removal can leave both values present. A requested TTL is not sent by this version of the module; see the TTL guide before relying on a TTL change.
See the PD Plesk DNS WHMCS guide for related tasks, or explore the module.
