PD Twilio SMS for Blesta: configure SMS notifications
PD Twilio SMS sends client messages from Blesta through Twilio. Begin with the gateway and mobile-number source before enabling automatic notifications.
What the workflow covers
Templates hold reusable wording, Triggers connect events to those templates, and History records attempts and results. Queue settings, retries and quiet hours determine when queued messages are attempted. A queued message is not confirmation of delivery.
Before you start
Install PD Modules for Blesta first, connect the account that holds your licence, then install PD Twilio SMS from its Store. Allow the staff group that needs to use it.
Set up your first workflow
- Prepare your Twilio account credentials and a sending identity enabled for SMS, then add the Twilio gateway with its account details and sender.
- Use the phone number on the client’s contact in Blesta. In Settings, keep the Phone Number source; selecting a custom-field source does not make the module read a different phone field. Check the effective number and any fallback reported in Health.
- Create a short template and use Count segments to check its length. Review Client Preferences, queue behaviour and quiet hours before enabling a trigger.
Check the result
If you make an authorised test to your own number, inspect History for the gateway result. For queued messages, also check the normal Blesta cron. Do not enable a campaign just to test the connection.
The sender must be usable for the destination through your provider. Message length can use more than one segment, so check the preview rather than counting characters alone.
Explore the module
See the PD Twilio SMS for Blesta module page for the current product details.
Twilio SMS gateway guides
- How to connect Twilio to Blesta with PD Twilio SMS
- What the Twilio connection test checks in Blesta
- How to choose the Twilio From sender in Blesta
- How to replace a Twilio API key in Blesta without changing other gateways
- How to test PD Twilio SMS in Blesta without sending texts
- How to troubleshoot missing Twilio SMS messages in Blesta
Twilio SMS everyday task guides
- How to set the mobile-number source for Twilio SMS in Blesta
- How to create PD Twilio SMS templates in Blesta
- How to estimate Twilio SMS segments in Blesta
- How to send a one-off SMS from Blesta with PD Twilio SMS
- How to set queues and quiet hours for Twilio SMS in Blesta
- How to manage client preferences for Twilio SMS in Blesta
Twilio SMS automation and client guides
- How to send Twilio invoice SMS notifications in Blesta
- How to send service-status texts with Twilio in Blesta
- How to send Twilio ticket-reply notifications in Blesta
- How to send Twilio account sign-in alerts in Blesta
- How to preview and schedule Twilio SMS campaigns in Blesta
- How to cancel a Twilio SMS campaign in Blesta
- How to set up Twilio staff SMS alerts in Blesta
- Where clients find Twilio SMS history in Blesta
