PD AWS SNS for Blesta: configure SMS notifications
PD AWS SNS sends client messages from Blesta through Amazon SNS. Begin with the gateway and mobile-number source before enabling automatic notifications.
What the workflow covers
Templates hold reusable wording, Triggers connect events to those templates, and History records attempts and results. Queue settings, retries and quiet hours determine when queued messages are attempted. A queued message is not confirmation of delivery.
Before you start
Install PD Modules for Blesta first, connect the account that holds your licence, then install PD AWS SNS from its Store. Allow the staff group that needs to use it.
Set up your first workflow
- Prepare an AWS account with SMS access in the intended region and credentials permitted to publish SMS, then add the Amazon SNS gateway.
- Use the phone number on the client’s contact in Blesta. In Settings, keep the Phone Number source; selecting a custom-field source does not make the module read a different phone field. Check the effective number and any fallback reported in Health.
- Create a short template and use Count segments to check its length. Review Client Preferences, queue behaviour and quiet hours before enabling a trigger.
Check the result
If you make an authorised test to your own number, inspect History for the gateway result. For queued messages, also check the normal Blesta cron. Do not enable a campaign just to test the connection.
The sender must be usable for the destination through your provider. Message length can use more than one segment, so check the preview rather than counting characters alone.
Explore the module
See the PD AWS SNS for Blesta module page for the current product details.
AWS SNS task guides
- How to connect Amazon SNS to Blesta with PD AWS SNS
- How to test PD AWS SNS in Blesta without sending an SMS
- How to choose the SMS phone-number source in Blesta
- How to create SMS templates and merge fields in Blesta
- How to check SMS length and Unicode segments in Blesta
- How to send a one-off SMS from Blesta with PD AWS SNS
- How to investigate missing SMS messages in Blesta
- How to configure the SMS queue and quiet hours in Blesta
- How to configure client SMS preferences in Blesta
AWS SNS automation and client guides
- How to send invoice SMS notifications in Blesta with Amazon SNS
- How to send service activation and suspension SMS in Blesta
- How to notify clients by SMS when staff reply to a ticket in Blesta
- How to send client account sign-in SMS notifications in Blesta
- How to preview and schedule an SMS campaign in Blesta
- How to cancel a pending SMS campaign in Blesta
- How to configure staff SMS alerts in Blesta with PD AWS SNS
- Where clients find their SMS history and preferences in Blesta
- How to configure an Amazon SNS sender ID or origination number in Blesta
