Use Admin Alert Center for staff-facing events, separately from client notification triggers. Each administrator has their own mobile number, event choices and Enabled setting. Staff alerts use the default SMS gateway and are immediate.

Configure the intended staff member

1. Open PD Modules → AWS SNS → Admin Alert Center.
2. Find the intended administrator and choose Configure.
3. Enter Mobile number in international format.
4. Select the intended Text me when events.
5. Set Enabled as intended and choose Save.

Review the saved row for its number, event count and On/Off state. Do not assume that configuring one administrator subscribes the whole team, or that a client’s notification preference controls staff alerts.

Choose events the platform raises

On Blesta, use the available new-order, paid-invoice, new-support-ticket and cancellation events. Blesta does not report the provisioning or registrar failure events needed for those alerts. If an older screen exposes such a choice, do not rely on it as failure monitoring.

An SMS alert is a signal to inspect the original order, invoice, ticket or service. It does not repair a failed action, establish delivery to the staff phone or prove that a customer-facing notification also ran.

Check routing and timing

Staff alerts bypass the sending queue, quiet hours and client automatic-message preferences. Check the default gateway before enabling them. For a controlled rehearsal, remember that changing the default can also affect other workflows that use Default routing; do not switch a live installation casually.

Inspect History for the original alert and the provider result. With Amazon SNS, acceptance is separate from phone delivery. To stop a staff member’s alerts, clear Enabled and save; Remove deletes that staff alert configuration.

See the PD AWS SNS Blesta guide for related tasks, or explore PD AWS SNS.