As the hosting operator, you can let your customers request a manual recovery point through their active PD AWS MariaDB service. Check that snapshot access is allowed for the offering, explain the customer steps below, and verify the result before relying on it for application recovery.

Customer steps: request a manual snapshot

1. Open the intended customer service and confirm its database and region.
2. Open Snapshots from the service’s navigation.
3. Choose Take snapshot and read the confirmation.
4. Confirm once, then follow the request in Activity.
5. Return to Snapshots and check the new snapshot’s status and creation time.

A queued or accepted request is not proof of an available recovery point. Activity can show Done when AWS has accepted the snapshot operation; the snapshot can still be creating. Avoid requesting more copies while the original action is pending.

Distinguish manual and automated backups

RDS listings can contain automated backups as well as manual snapshots. Automated retention and manual-snapshot storage are separate considerations. Manual snapshots can incur provider storage charges, so retain the copies the application needs rather than creating repeated copies to test a button.

An empty list can reflect a read failure or an incomplete list. As the hosting operator, compare the original service and region with the snapshots visible in your own AWS account. Check the request time and recorded Activity result. If the requested snapshot exists and is still creating, follow that operation rather than requesting another copy; if a permission or configuration error is shown, check its named requirement with your AWS administrator.

Plan the recovery workflow

The customer snapshot page does not offer Restore or snapshot export. A snapshot-data export is different from a restorable RDS snapshot. Read the MariaDB recovery-planning guide before changing the original database; a snapshot is useful only when the administrator can restore and verify it. Keep any required recovery point intact.

See the PD AWS MariaDB WHMCS guide for related tasks, or explore PD AWS MariaDB.