PD SMS Manager for WHMCS and Blesta

PD SMS Manager for WHMCS and Blesta

Send SMS to your clients from WHMCS or Blesta — notifications, alerts and campaigns

Made and supported by Projektif Digital Ltd. Runs inside PD Modules, the panel every module installs into.

Messaging & SMS BETA

Available for WHMCS and Blesta

What's in the box

  • Automatic notifications on the events that need a phone: a new invoice, a payment received, a service activated or suspended, a reply to their support ticket. Email is where those get missed.
  • Alerts for you, not just customers. Be told on your phone about a new order, a cancellation request, a new ticket, or a service or domain that failed to set up, suspend or renew — rather than finding it in the morning.
  • Campaigns to a filtered list. Message your active customers, or one client group, without exporting a spreadsheet.
  • Templates with real content. Every message can carry the customer's name, the invoice number, the amount and the due date, so an SMS reads like it was written for them.
  • A customer-facing preference page. Customers choose which non-critical messages they receive and see what has been sent to them, which is both good manners and, in most places, the law.
  • Your gateway, your rates. Connect the SMS provider you already use and pay them directly.

Why hosts choose it

An email about a card failing gets filtered; a text does not. The whole value of SMS in a hosting business is the small number of moments where reaching someone actually matters — and this makes those moments automatic rather than something you remember to do.

Questions

Which billing platforms does PD SMS Manager work with?

PD SMS Manager is available for WHMCS (8.13 or later) and Blesta (6.0 or later). Each has its own page with the screenshots, requirements and price for that system. A module is added to the PD Modules licence of the installation it runs on, so a WHMCS installation and a Blesta installation each hold their own licence.

Which SMS provider does it use?

Yours. Connect the gateway you already have and pay them at their rates — we are not reselling messages, so there is no markup between you and your provider.

What can trigger a message automatically?

The billing and service events that need a phone rather than an inbox: a new invoice, a payment received, a service activated or suspended, a reply to a support ticket. Each trigger is switched on individually, so you send only what you mean to.

Can I message customers about something other than billing?

Yes. Campaigns send to a filtered list — your active customers, or one client group — so maintenance notices and similar announcements do not need a spreadsheet.

Do customers get a say in what they receive?

Yes. Each client manages their text-message preferences on their own Account Details page, beside their email preferences, and every automatic trigger honours them. You choose which preferences are offered and whether each starts on or has to be agreed to — promotional messages are agreement-only, as prior consent requires. Messages you send by hand are unaffected.

Will messages include the customer's details?

Yes. Templates can include name, invoice number, amount, due date and service details, so a message reads as though it was written for that person rather than broadcast.

Can I be alerted rather than the customer?

Yes. Admin alerts go to your own number for the events you care about, which is the difference between finding out about a failed setup or a cancellation request now and finding out tomorrow.

What happens if a message fails to send?

The failure is recorded against the message with what the gateway reported, and it is visible in the module's activity rather than disappearing. Customers can also see on their Text messages page whether each message was sent.

What happens if my subscription lapses?

Nothing of yours is touched, and nothing is deleted. The module steps down in stages instead: a 14-day grace period where everything still works and you get a renewal reminder, then admin management locks while your customers carry on being served, and only after that do the customer-facing features stop — behind a neutral "temporarily unavailable, please contact support" message that never mentions licensing to your customer. Anything the module provisioned keeps running in your own account throughout, and your data and settings stay exactly where they are. Renewing restores everything immediately.

How do I get help?

Open a ticket from your client area, or use Get help inside the PD Modules panel, which attaches a diagnostic report — you see a preview of exactly what it contains, and can exclude any part of it, before anything is sent. Support is included with an active subscription; bug reports are welcome whatever your licence state.

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