As the hosting operator, help your customer identify a manual Neptune snapshot they no longer need before using the client-area Delete action. Deleting a snapshot removes that recovery point; it is different from stopping the database or removing the database service.

Identify the intended copy

Open the active customer service’s Snapshots section. Match the snapshot name, database and creation time to the copy you intend to remove. Establish whether another usable recovery point meets the application’s needs before proceeding. Do not identify a backup only by its position in the list.

Neptune listings can include automated backups. The customer page offers Delete for manual snapshots; that control does not edit the automated-retention policy.

Customer steps: submit and check the request

1. Select Delete beside the intended manual snapshot.
2. Read the confirmation and confirm only that snapshot.
3. Follow the request under Activity.
4. Reopen Snapshots after AWS processes it and check the result.

A deletion request can wait while the provider is busy. A Done entry records the operation result, while the provider list may need time to reflect the change. Keep the original request rather than repeatedly deleting similarly named copies.

Check the actual snapshot state

An empty list does not prove every copy was deleted: the snapshot read can fail, and the list may be incomplete. Compare the selected snapshot name and original deletion result with your AWS account. Preserve other required recovery points; do not select similarly named copies or repeat deletion simply to refresh the list.

See the PD AWS Neptune WHMCS guide for related tasks, or explore PD AWS Neptune.