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Support Services

The quality of a hosting company can be measured by the support it provides to its customers when the inevitable problems prevent you from running your site the way you want it to run. A lot of hosting firms make wild promises to fix any problem within 24 hours. Many operate only a support ticket system and there is no telephone support - or telephone support is offerred by calling a premium rate number.

There is no subsitute for speaking with a real human being when the inevitable hosting problems arise. Often the solution can be quick and simple or if it is complex, talking it through with someone helps you to understand what they are doing to get your site back up and running in the shortest possible time

At PD Hosting we offer many ways to access support:

  • Telephone Support An engineer can be contact by phone during office hours (9am - 5pm GMT) Tel 0151 638 6409
  • Telephone Support Outside office hours (5pm- 9am GMT) you can leave a message which will be forwarded to the engineer on call within 10 mins. Tel 07092 019 448
  • Live Support This service will be available from 9am - 5pm (GMT) and may be availabe out side these times. This service is similar to AIM, MSN messenger & IRC but you will not need any additional software.
  • Ticket Support This is intended for none urgent enquires but still can be used at any time.

In addition to the above clients can always email us at support@pdhosting.co.uk

Many web hosting firms make promises about keeping their servers online with 100% uptime, 24 hrs a day 365 days of the year. In truth, no host can boast this. In reality, most web hosts can only guess at the uptime figures based on historical data. Servers need to be upgraded, rebooted now and again, plus there is always the problem of security and hackers which can also reduce your online time further. Currently our new servers are running at 99.24%.

PDHosting Service Level Guarantee

At PD Hosting our Service Level Guarantee is calculated weekly. If the PD Hosting Network is unavailable for less than 98.1% in any calendar week (calculated from 00:01 Monday to 23:59 Sunday) a client (the Applicant) whose website does not meet these minimum standards is eligible for one day of credit to the Applicant's hosting plan for every hour service is unavailable toa maximum of the monthly cost of the hosting or server rental plan


PD Hosting Support Level Options

The information on this page provides additional details on our various support options. There are different levels of support available and these have been designed to ensure even the most demanding of clients can receive the support which they expect from their hosting provider. We are confident you will find a support solution to suit your needs and would like to remind you all our hosting and support solutions are backed by the PDHosting Service Level Guarantee.
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